Terms of Service

By accessing or using Vixie ("the Service"), operated by Vectai Inc., you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

Vixie is a platform for photo magnet businesses to manage customer ordering, print production, and payments at markets, events, and online. The Service includes:

• Self-serve QR code ordering for customers at events.
• A print studio and automated print queue for creating magnet print sheets.
• Order management and status tracking.
• Payment processing via third-party providers (Stripe, PayPal, Square).
• Shopify integration for online sales.
• A free public Print Studio tool available without an account.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate information when creating an account. You must be at least 18 years old to use the Service.

You agree not to:

• Use the Service for any unlawful purpose.
• Upload content that infringes on the intellectual property rights of others.
• Attempt to gain unauthorized access to the Service or its systems.
• Interfere with or disrupt the Service.
• Use the Service to distribute malware or harmful content.
• Resell or redistribute the Service without authorization.

You retain ownership of all photos and content uploaded to the Service. By uploading content, you grant us a limited license to store, process, and display that content solely to provide the Service (e.g., generating print sheets, displaying order previews). This license ends when you delete the content or your account.

Where photos are uploaded by your customers (for example, through QR code ordering or a connected store), you are responsible for ensuring you have the rights and any necessary consent to collect and process that content through the Service, and the same license above applies to it. You act as the data controller for your customers' personal data; our handling of it is described in our Privacy Policy.

The Service, including its software, design, and branding, is owned by Vectai Inc. and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; they do not transfer any ownership of the Service to you. "Vixie" and associated logos are our marks and may not be used without permission.

We respect intellectual property rights. If you believe content hosted on the Service infringes your copyright, send a notice to hello@vixie.app that includes: identification of the copyrighted work, the location (such as a URL or order reference) of the allegedly infringing material, your contact details, and a statement that you have a good-faith belief the use is not authorized by the rights holder or the law. We will review valid notices, remove or disable access to infringing content where appropriate, and may terminate the accounts of repeat infringers.

Payments between you and your customers are processed by third-party payment providers. We do not handle or store payment card information. You are responsible for any fees charged by payment providers. Vixie's own service fees, if any, will be communicated clearly before you incur them.

Some features of the Service require a paid subscription. Plan options and prices are shown at sign-up and in your account settings.

• Billing channel: subscriptions started directly with Vixie are billed through Stripe. Subscriptions started through the Shopify App Store are billed by Shopify under their App Pricing terms and appear on your Shopify invoice.
• Renewal: paid plans renew automatically each billing period until cancelled.
• Cancellation: you can cancel at any time from your account settings (or by uninstalling the app, for Shopify-billed plans). Cancellation takes effect at the end of the current billing period.
• Refunds: payments are non-refundable except where required by law.
• Price changes: we may change plan prices with reasonable advance notice; changes take effect on your next billing period.

The Service integrates with third-party platforms including Shopify, Stripe, PayPal, and Square. Your use of these integrations is subject to the respective terms of service and privacy policies of those platforms. We are not responsible for the availability, accuracy, or conduct of third-party services.

When we process personal data about your customers on your behalf (for example, names, emails, phone numbers, and photos submitted with an order), you are the data controller and we act as your data processor. By using the Service you agree to the following data processing terms:

• Scope and purpose: we process this data only to provide the Service — creating, fulfilling, and syncing photo magnet orders — and on your instructions.
• Sub-processors: we use vetted sub-processors (including cloud hosting and managed database, Cloudflare for storage and edge security, Resend for email, PostHog for analytics, and Stripe, PayPal, and Square for payments), each bound by data protection obligations. See our Privacy Policy for details.
• Security: we encrypt data in transit and at rest, restrict staff access on a least-privilege basis, and separate test and production data.
• Data subject requests and breaches: we assist you in responding to your customers' privacy requests, and we notify you without undue delay (within 72 hours) of a personal data breach affecting their data.
• International transfers: where data is transferred internationally, we rely on appropriate safeguards such as the Standard Contractual Clauses.
• Deletion: we delete or anonymize your customers' personal data within 30 days of account closure, app uninstall, or a verified deletion request.

If you require a separate signed Data Processing Addendum for your records, contact us at support@vixie.app.

We strive to keep the Service available at all times but do not guarantee uninterrupted access. We may perform maintenance or updates that temporarily affect availability. We will notify you by email of planned downtime when possible.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that print output will meet every expectation.

To the maximum extent permitted by law, Vixie and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

You agree to indemnify and hold harmless Vectai Inc. and its operators from any claims, damages, or expenses arising from your use of the Service, your content or your customers' content, or your violation of these Terms or any third-party rights — including intellectual property and privacy claims relating to photos uploaded through your account.

You may close your account at any time by contacting us. We may suspend or terminate your access to the Service if you violate these terms. Upon termination, your right to use the Service ceases immediately. You will have 30 days after account closure to request a data export.

We may update these Terms from time to time. We will notify you of significant changes by email or through the application. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.

If you have questions about these Terms of Service, please contact us at hello@vixie.app.